Terms and Conditions

Introduction

Welcome to Thaiwin LLC, your trusted source for premium teas, artisanal coffee beans, and state-of-the-art coffee machines. Located at 84 W Broadway Ste 200, Derry, NH, 03038, Thaiwin LLC is committed to delivering exceptional products and experiences to customers across the United States and around the world through our website, thaiwin.shop. These Terms and Conditions (“Terms”) govern your use of our website, products, and services, ensuring a transparent and fair relationship between Thaiwin LLC and our valued customers.

By accessing or using our website, placing an order, or engaging with our services, you agree to be bound by these Terms. We encourage you to read this document carefully to understand your rights and responsibilities as a user of our website and a customer of Thaiwin LLC. These Terms apply to all visitors, users, and customers, whether you are shopping from the United States or internationally. If you do not agree with these Terms, please do not use our website or purchase our products.

Thaiwin LLC reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website, and your continued use of the website or services constitutes acceptance of the revised Terms. For questions about these Terms, please contact us at +84911666693, via email at thangminh.27@gmail.com, or through our website’s contact form.

1. General Provisions

1.1 Scope of Terms

These Terms and Conditions govern all interactions between Thaiwin LLC and you, the user or customer, including but not limited to:

  • Browsing or using our website, thaiwin.shop.

  • Purchasing products such as teas, coffee beans, coffee machines, or related accessories.

  • Engaging with our customer support team via phone, email, or website contact forms.

  • Participating in promotions, newsletters, or other services offered by Thaiwin LLC.

These Terms apply to all transactions, whether completed online, over the phone, or through other approved channels.

1.2 Eligibility

To use our website or purchase products from Thaiwin LLC, you must:

  • Be at least 18 years of age or the legal age of majority in your jurisdiction.

  • Have the legal capacity to enter into binding agreements.

  • Provide accurate and complete information during the purchase process, including your name, address, and payment details.

By using our website or placing an order, you represent and warrant that you meet these eligibility requirements.

1.3 Modifications to Services

Thaiwin LLC reserves the right to modify, suspend, or discontinue any part of our website or services at any time, with or without notice. This may include changes to product availability, pricing, or website functionality. We are not liable for any losses or inconveniences resulting from such changes, except as required by applicable law.

2. Use of the Website

2.1 Account Creation

To make a purchase or access certain features of our website, you may choose to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information, including your name, email address, and shipping details.

  • Maintain the security of your account by keeping your login credentials confidential.

  • Notify us immediately if you suspect unauthorized access to your account.

Thaiwin LLC is not responsible for any losses or damages resulting from your failure to protect your account credentials.

2.2 Acceptable Use

When using our website, you agree to:

  • Use the website for lawful purposes only.

  • Refrain from engaging in any activity that may disrupt, damage, or interfere with the website’s functionality, including but not limited to hacking, transmitting viruses, or engaging in unauthorized access.

  • Respect the intellectual property rights of Thaiwin LLC, including trademarks, logos, and content displayed on the website.

  • Refrain from posting or submitting false, misleading, or offensive content through our contact forms or other interactive features.

Thaiwin LLC reserves the right to suspend or terminate your access to the website if you violate these acceptable use policies.

2.3 Intellectual Property

All content on thaiwin.shop, including but not limited to text, images, product descriptions, logos, and designs, is the property of Thaiwin LLC or its licensors and is protected by United States and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

3. Ordering and Payment

3.1 Placing an Order

When you place an order through thaiwin.shop, you agree to:

  • Provide accurate and complete information, including your shipping address and payment details.

  • Review your order details before submitting to ensure accuracy.

  • Pay the total amount displayed at checkout, including product prices, taxes, and shipping fees.

All orders are subject to acceptance by Thaiwin LLC. We reserve the right to refuse or cancel an order for any reason, including but not limited to:

  • Product unavailability.

  • Errors in pricing or product descriptions.

  • Suspected fraudulent activity.

  • Violation of these Terms.

If we cancel your order, we will notify you promptly and issue a full refund to your original payment method.

3.2 Pricing and Taxes

All prices on our website are listed in U.S. dollars (USD) unless otherwise specified. Prices are subject to change without notice, but changes will not affect orders already placed. Prices do not include applicable taxes or shipping fees, which will be calculated and displayed at checkout.

For international orders, you are responsible for any customs duties, import taxes, or other fees imposed by your country. Thaiwin LLC is not responsible for these additional charges.

3.3 Payment Methods

We accept payments through Stripe, a secure and trusted payment platform. Our accepted payment methods include:

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover, and others).

  • Apple Pay.

  • Google Pay.

By providing payment information, you represent and warrant that:

  • You are authorized to use the payment method.

  • The payment information is accurate and complete.

  • You have sufficient funds or credit to complete the transaction.

All payments are processed securely through Stripe’s encrypted payment gateway. Thaiwin LLC does not store your payment information on our servers. For more details, please refer to our Payment Methods page.

3.4 Order Confirmation

Once your order is placed, you will receive an email confirmation with your order details, including the items purchased, total cost, and estimated delivery time. If you do not receive a confirmation email, please check your spam or junk folder or contact our customer support team at +84911666693 or thangminh.27@gmail.com.

4. Shipping and Delivery

4.1 Shipping Policy

Thaiwin LLC ships to customers across the United States and internationally. For detailed information about shipping times, costs, and restrictions, please refer to our Shipping Policy page. By placing an order, you agree to the terms outlined in our Shipping Policy.

4.2 Delivery Times

Estimated delivery times are provided at checkout and in your order confirmation email. While we strive to meet these estimates, delivery times may vary due to factors beyond our control, such as carrier delays, customs processing, or unforeseen circumstances. Thaiwin LLC is not liable for delays caused by third parties.

4.3 Risk of Loss

The risk of loss or damage to products passes to you upon delivery. If your order is lost or damaged during shipping, please contact us within 7 days of the estimated delivery date to report the issue. We will work with you to resolve the matter, which may include a replacement or refund.

5. Returns and Refunds

5.1 Return Policy

We want you to be completely satisfied with your purchase. If a product does not meet your expectations, you may be eligible to return it within 30 days of receipt, subject to the conditions outlined in our Refund and Return Policy. Key points include:

  • Products must be unused, unopened, and in their original packaging.

  • Returns must be initiated within 30 days of delivery.

  • You are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.

5.2 Refund Process

Refunds for eligible returns are processed through Stripe within 5–10 business days of receiving and inspecting the returned product. Refunds are issued to the original payment method. For more details, please refer to our Refund and Return Policy.

6. Product Information and Availability

6.1 Product Descriptions

We strive to provide accurate and detailed descriptions of our teas, coffee beans, and coffee machines on thaiwin.shop. However, we do not guarantee that all product descriptions, images, or specifications are error-free. If a product does not match its description, please contact us for assistance.

6.2 Product Availability

All products are subject to availability. If a product is out of stock or discontinued, we will notify you and offer a refund or alternative product. Thaiwin LLC is not liable for any losses or inconveniences caused by product unavailability.

7. Intellectual Property and User Content

7.1 Ownership

All content on our website, including product images, descriptions, logos, and designs, is the property of Thaiwin LLC or its licensors. You may not use, reproduce, or distribute this content without our prior written consent.

7.2 User-Generated Content

If you submit content to Thaiwin LLC (e.g., reviews, feedback, or photos), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for promotional or business purposes. You represent and warrant that any content you submit is accurate, lawful, and does not infringe on the rights of others.

8. Limitation of Liability

To the fullest extent permitted by law, Thaiwin LLC, its affiliates, and their respective officers, directors, employees, or agents are not liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use of the website or products.

  • Errors, delays, or interruptions in service.

  • Product unavailability or defects, except as covered by our Refund and Return Policy.

  • Unauthorized access to or use of your account or payment information.

Our total liability for any claim arising from these Terms or your use of our website or products is limited to the amount you paid for the product or service in question.

9. Indemnification

You agree to indemnify, defend, and hold harmless Thaiwin LLC and its affiliates from any claims, liabilities, damages, or expenses (including legal fees) arising from your violation of these Terms, misuse of the website, or infringement of any third-party rights.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Hampshire, United States, without regard to its conflict of law principles.

10.2 Dispute Resolution

Any disputes arising from these Terms or your use of our website or products will be resolved through good-faith negotiation. If a resolution cannot be reached, disputes will be subject to the exclusive jurisdiction of the state and federal courts located in New Hampshire, USA.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website or services, you consent to the practices outlined in our Privacy Policy.

12. Force Majeure

Thaiwin LLC is not liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or technical failures.

13. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us at:

  • Phone: +84911666693 (Monday–Friday, 9:00 AM–5:00 PM EST)

  • Email: thangminh.27@gmail.com

  • Website: thaiwin.shop (use our contact form or live chat)

  • Mailing Address:
    Thaiwin LLC
    84 W Broadway Ste 200
    Derry, NH, 03038
    United States

Our customer support team is here to assist you with any questions or issues related to these Terms or your experience with Thaiwin LLC.

14. Miscellaneous

14.1 Entire Agreement

These Terms, along with our Privacy Policy, Refund and Return Policy, Shipping Policy, and other referenced policies, constitute the entire agreement between you and Thaiwin LLC.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

14.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Thaiwin LLC may assign its rights or obligations at its discretion.

15. Commitment to Customer Satisfaction

At Thaiwin LLC, our mission is to deliver exceptional tea and coffee experiences through high-quality products, innovative designs, and competitive pricing. These Terms and Conditions are designed to protect both you and Thaiwin LLC, ensuring a fair and transparent relationship. We are committed to providing you with a seamless shopping experience, from browsing our website to receiving your order. If you have any questions or need assistance, our team is here to help.

Thank you for choosing Thaiwin LLC. We look forward to serving you and helping you create unforgettable tea and coffee moments.