Shipping Policy

Seamless and Reliable Shipping with Thaiwin LLC

At Thaiwin LLC, located at 84 W Broadway Ste 200, Derry, NH, 03038, we are dedicated to delivering exceptional tea and coffee experiences to customers across the United States and around the world. Our mission is to provide premium teas, artisanal coffee beans, and state-of-the-art coffee machines with unmatched quality, innovative design, and competitive pricing. To ensure that your shopping experience is as smooth as possible, we’ve developed a comprehensive Shipping Policy that outlines how we deliver our products to you through our website, thaiwin.shop.

We understand that timely and reliable shipping is a critical part of your experience with Thaiwin LLC. Whether you’re ordering a bag of our signature Ethiopian Yirgacheffe coffee, a soothing Darjeeling tea blend, or one of our cutting-edge espresso machines, we strive to make the delivery process transparent, efficient, and customer-friendly. This Shipping Policy provides detailed information about our shipping methods, costs, delivery times, and procedures for handling issues such as lost or damaged packages. Our goal is to ensure that your order arrives safely and on time, no matter where you are in the world.

If you have any questions about our shipping process, our customer support team is here to assist you. Contact us at +84911666693, via email at thangminh.27@gmail.com, or through our website’s contact form. We’re committed to making your Thaiwin LLC experience exceptional from start to finish.

Table of Contents

  1. Overview of Our Shipping Process

  2. Shipping Destinations

  3. Shipping Methods and Costs

  4. Delivery Times

  5. Order Processing

  6. Tracking Your Order

  7. Lost or Damaged Shipments

  8. International Shipping

  9. Customs and Import Duties

  10. Shipping Restrictions

  11. Contact Us for Shipping Inquiries

1. Overview of Our Shipping Process

At Thaiwin LLC, we take pride in offering a streamlined and reliable shipping process to ensure that your order reaches you in perfect condition. Our shipping process is designed with the following principles in mind:

  • Reliability: We partner with trusted shipping carriers to deliver your order safely and on time.

  • Transparency: We provide clear information about shipping costs, delivery times, and tracking at checkout and in your order confirmation.

  • Global Reach: We ship to customers across the United States and internationally, making our premium products accessible worldwide.

  • Customer Satisfaction: Our team is dedicated to resolving any shipping-related issues quickly and effectively, ensuring your peace of mind.

When you place an order on thaiwin.shop, we work diligently to process, pack, and ship your products with care. From our headquarters in Derry, New Hampshire, we coordinate with reputable carriers to deliver your teas, coffee beans, and coffee machines to your doorstep, whether you’re in the U.S. or abroad.

2. Shipping Destinations

Thaiwin LLC proudly ships to customers across the United States and to many countries worldwide. Our goal is to make our premium teas, coffee beans, and coffee machines accessible to beverage enthusiasts everywhere. We currently offer shipping to:

  • United States: All 50 states, including Alaska and Hawaii, as well as U.S. territories such as Puerto Rico, Guam, and the U.S. Virgin Islands.

  • International Destinations: A wide range of countries across North America, Europe, Asia, Africa, Australia, and beyond. To confirm whether we ship to your country, please proceed to checkout on thaiwin.shop, where you can enter your shipping address to verify availability.

If you’re unsure whether we ship to your location, please contact our customer support team at +84911666693 or thangminh.27@gmail.com for assistance.

3. Shipping Methods and Costs

To provide flexibility and convenience, Thaiwin LLC offers multiple shipping methods tailored to your needs. Shipping costs and options vary based on your location, order size, and the shipping method you select at checkout. Below is an overview of our shipping methods:

Domestic Shipping (United States)

For customers in the United States, we offer the following shipping options:

  • Standard Shipping: Our most cost-effective option, ideal for customers who want reliable delivery at an affordable price. Standard shipping typically takes 3–7 business days, depending on your location.

  • Expedited Shipping: For faster delivery, choose our expedited shipping option, which typically delivers within 2–4 business days.

  • Priority Shipping: Our fastest domestic option, with delivery in 1–3 business days, perfect for urgent orders.

International Shipping

For international customers, we offer:

  • Standard International Shipping: A reliable and economical option for global delivery, with estimated delivery times of 7–21 business days, depending on your country and customs processing.

  • Express International Shipping: For faster delivery, our express option typically delivers within 5–10 business days, subject to customs clearance.

Shipping Costs

Shipping costs are calculated based on:

  • Order Weight and Size: Larger or heavier items, such as coffee machines, may incur higher shipping fees.

  • Destination: Shipping costs vary depending on whether you’re in the U.S. or an international location.

  • Shipping Method: Expedited and priority options are more expensive than standard shipping.

The exact shipping cost will be displayed at checkout before you complete your purchase. We strive to keep our shipping rates competitive to ensure you receive the best value for your order.

Free Shipping

From time to time, Thaiwin LLC may offer free shipping promotions for orders meeting a minimum purchase threshold (e.g., $50 or more). These promotions are subject to specific terms and will be clearly communicated on our website or during checkout. Free shipping may be limited to certain destinations or shipping methods.

4. Delivery Times

We understand that you’re eager to enjoy your Thaiwin LLC products, and we work hard to ensure timely delivery. Estimated delivery times are provided at checkout and in your order confirmation email. Below are general guidelines for delivery times:

  • United States:

    • Standard Shipping: 3–7 business days.

    • Expedited Shipping: 2–4 business days.

    • Priority Shipping: 1–3 business days.

  • International:

    • Standard International Shipping: 7–21 business days.

    • Express International Shipping: 5–10 business days.

Please note that these are estimated delivery times and may vary due to factors such as:

  • Carrier delays.

  • Customs processing for international orders.

  • Holidays or peak shopping periods.

  • Weather or other unforeseen circumstances.

Thaiwin LLC is not liable for delays caused by third parties, but we will work with you to resolve any issues and ensure your order arrives as soon as possible.

5. Order Processing

Processing Time

Once you place an order on thaiwin.shop, our team begins processing it promptly. Most orders are processed within 1–2 business days, excluding weekends and holidays. Processing includes:

  • Verifying your payment and order details.

  • Preparing and packing your products with care.

  • Handing off your order to the shipping carrier.

You’ll receive an email confirmation once your order is processed and shipped, including a tracking number (if available).

Order Confirmation

After placing your order, you’ll receive an email with:

  • Your order number.

  • A summary of the items purchased.

  • The total cost, including taxes and shipping fees.

  • The estimated delivery date.

If you don’t receive a confirmation email, check your spam or junk folder or contact us at +84911666693 or thangminh.27@gmail.com.

Order Modifications or Cancellations

If you need to modify or cancel your order, contact us as soon as possible. We can accommodate changes before your order is processed for shipping, but once it has shipped, modifications may not be possible. Please provide your order number when contacting us to expedite the process.

6. Tracking Your Order

To keep you informed about your order’s status, Thaiwin LLC provides tracking information for most shipments. Once your order ships, you’ll receive an email with:

  • A tracking number.

  • The name of the shipping carrier.

  • A link to track your package (if available).

You can also track your order through your account on thaiwin.shop if you’ve created one. If tracking is not available for your order (e.g., for certain international shipments), our customer support team can provide updates upon request.

7. Lost or Damaged Shipments

While we take every precaution to ensure your order arrives safely, issues such as lost or damaged shipments can occasionally occur. Here’s how we handle these situations:

Lost Shipments

If your order does not arrive by the estimated delivery date, please contact us within 7 days of the expected delivery date. To report a lost shipment:

  1. Reach out to us at +84911666693 or thangminh.27@gmail.com.

  2. Provide your order number and any relevant details.

  3. We’ll investigate the issue with the shipping carrier and provide a resolution, which may include a replacement or refund.

Damaged Shipments

If your order arrives damaged, please follow these steps:

  1. Contact us within 7 days of receiving your order.

  2. Provide your order number and photos of the damaged items and packaging.

  3. We’ll assess the issue and offer a replacement, repair (for equipment), or refund, depending on the situation.

For damaged or defective products, we may cover return shipping costs. Please refer to our Refund and Return Policy for more details.

Risk of Loss

The risk of loss or damage to products passes to you upon delivery. However, we are committed to resolving any issues caused by shipping errors or carrier mishandling.

8. International Shipping

Thaiwin LLC is proud to serve customers worldwide, and our international shipping process is designed to be as seamless as possible. Here are key details about international shipping:

  • Availability: We ship to many countries, but availability may vary based on local regulations or carrier restrictions. Check your eligibility at checkout or contact us for confirmation.

  • Shipping Methods: We offer standard and express international shipping options, with estimated delivery times of 7–21 and 5–10 business days, respectively.

  • Shipping Costs: International shipping costs depend on the destination, order weight, and shipping method. Costs are displayed at checkout.

  • Tracking: Tracking is available for most international shipments, but availability may vary by country or carrier. If tracking is not available, our team can provide updates upon request.

International Delivery Times

Delivery times for international orders depend on the destination and customs processing. While we strive to meet estimated delivery times, delays may occur due to:

  • Customs inspections or clearance.

  • Local postal service delays.

  • Holidays or peak periods.

We recommend allowing extra time for international deliveries, especially during busy seasons.

9. Customs and Import Duties

For international orders, you may be responsible for customs duties, import taxes, or other fees imposed by your country. These charges are not included in the product price or shipping fees and are your responsibility. To ensure a smooth delivery process:

  • Check Local Regulations: Research your country’s customs policies to understand potential fees.

  • Provide Accurate Information: Ensure your shipping address and contact details are correct to avoid delays.

  • Contact Us for Assistance: If you encounter issues with customs clearance, our team can provide guidance or documentation to assist.

Thaiwin LLC is not responsible for delays or additional costs caused by customs processes, but we’ll work with you to resolve any issues.

10. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions due to:

  • Local Laws: Some countries restrict the import of food products (e.g., teas or coffee beans) or electronic devices (e.g., coffee machines).

  • Carrier Limitations: Certain carriers may not service specific regions or may have restrictions on package size or weight.

  • Product Type: Some items, such as large coffee machines, may have limited shipping options due to size or weight.

If your order is affected by a shipping restriction, we’ll notify you during checkout or contact you to discuss alternative options.

11. Contact Us for Shipping Inquiries

If you have any questions about our Shipping Policy or need assistance with your order, our customer support team is here to help. Contact us at:

  • Phone: +84911666693 (Monday–Friday, 9:00 AM–5:00 PM EST)

  • Email: thangminh.27@gmail.com

  • Website: thaiwin.shop (use our contact form or live chat)

  • Mailing Address: Thaiwin LLC
    84 W Broadway Ste 200
    Derry, NH, 03038
    United States

When reaching out, please provide your order number and any relevant details to help us assist you efficiently.

Why Choose Thaiwin LLC for Shipping?

At Thaiwin LLC, we’re committed to delivering more than just premium products—we’re dedicated to providing a seamless and reliable shipping experience. Here’s why customers trust us with their orders:

  • Global Reach: We ship to the U.S. and many international destinations, making our products accessible worldwide.

  • Trusted Carriers: We partner with reputable carriers to ensure safe and timely delivery.

  • Transparent Process: We provide clear information about costs, delivery times, and tracking at every step.

  • Customer Support: Our team is here to resolve any shipping issues quickly and effectively.

Whether you’re ordering a single bag of coffee or a complete coffee machine setup, we’re committed to getting your order to you with care and efficiency.

Start Shopping Today

Ready to explore our collection of premium teas, coffee beans, and coffee machines? Visit thaiwin.shop to browse our products and enjoy a seamless shipping experience. With our reliable shipping process and dedicated customer support, you can shop with confidence, knowing that your order is in good hands.

Thank you for choosing Thaiwin LLC. We look forward to delivering your next tea or coffee moment!