Privacy Policy – Thaiwin LLC

Protecting Your Privacy at Thaiwin LLC

At Thaiwin LLC, located at 84 W Broadway Ste 200, Derry, NH, 03038, we are committed to providing exceptional tea and coffee experiences through our premium teas, artisanal coffee beans, and state-of-the-art coffee machines, available at thaiwin.shop. As a company dedicated to quality, innovation, and customer satisfaction, we understand that protecting your personal information is essential to building trust and ensuring a secure shopping experience. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit our website, make a purchase, or interact with our services.

Our mission is to deliver unparalleled value to customers across the United States and around the world, and that includes maintaining the highest standards of privacy and data security. We strive to be transparent about our data practices, ensuring that you feel confident and informed when shopping with us. Whether you’re browsing our product catalog, placing an order, or contacting our customer support team, we are dedicated to protecting your privacy at every step.

This Privacy Policy applies to all users of our website and services, including customers in the United States and international markets. If you have any questions about this policy or our data practices, please contact us at +84911666693, via email at thangminh.27@gmail.com, or through our website’s contact form. We’re here to address your concerns and ensure your experience with Thaiwin LLC is both enjoyable and secure.

1. Information We Collect

At Thaiwin LLC, we collect information to provide you with a seamless shopping experience, process your orders, and improve our products and services. The types of information we collect fall into the following categories:

1.1 Personal Information

Personal information is data that can be used to identify you as an individual. We may collect the following personal information when you interact with our website or services:

Contact Information: Your name, email address, phone number, and mailing address.
Payment Information: Credit or debit card details, billing address, and other payment-related information (processed securely through our payment partner, Stripe).
Account Information: If you create an account on thaiwin.shop, we collect your username, password, and any preferences or details you provide.
Order Information: Details about the products you purchase, including order history, shipping address, and delivery preferences.
Communication Information: Any information you provide when contacting our customer support team, such as inquiries, feedback, or reviews.

1.2 Non-Personal Information

We also collect non-personal information that does not directly identify you. This may include:

Browsing Data: Information about how you interact with our website, such as pages visited, time spent on the site, and links clicked.
Device Information: Details about the device you use to access our website, including IP address, browser type, operating system, and device identifiers.
Usage Data: Analytics data about how users interact with our website, such as search queries, product views, and checkout behavior.

1.3 Information from Third Parties

In some cases, we may receive information about you from third parties, such as:

Payment Processors: Our payment partner, Stripe, may provide transaction-related information to facilitate payments and refunds.
Analytics Providers: We use tools like Google Analytics to collect aggregated data about website usage and customer behavior.
Social Media Platforms: If you interact with us on social media or use social media logins, we may receive information such as your username or profile details.

We only collect information that is necessary to provide our services, process your orders, and improve your experience with Thaiwin LLC.

2. How We Collect Your Information

We collect information in several ways to ensure a smooth and personalized experience:

2.1 Information You Provide

You may provide information directly when you:

Place an order on thaiwin.shop.
Create or log in to an account.
Contact our customer support team via phone (+84911666693), email (thangminh.27@gmail.com), or our website’s contact form.
Submit a review, feedback, or inquiry.
Sign up for our newsletter or promotional offers.
Participate in surveys, contests, or promotions.

2.2 Automatic Collection

We use automated technologies to collect information when you interact with our website, such as:

Cookies: Small data files stored on your device that help us remember your preferences, track website usage, and deliver personalized content.
Web Beacons: Tiny graphics embedded in our website or emails that track user activity, such as page views or email opens.
Analytics Tools: Third-party tools like Google Analytics collect aggregated data about website performance and user behavior.
Log Files: Our servers automatically record information about your visit, such as IP address, browser type, and referral sources.

2.3 Information from Third Parties

We may receive information from third-party services, such as:

Payment Processors: Stripe provides transaction data to complete your purchase or process refunds.
Shipping Carriers: Carriers provide delivery updates and tracking information.
Marketing Partners: If you engage with our ads or promotions on third-party platforms, we may receive data about your interactions.

We ensure that all data collection complies with applicable privacy laws and is conducted with transparency and respect for your privacy.

3. How We Use Your Information

Thaiwin LLC uses your information to provide, improve, and personalize our services. Below are the primary ways we use your data:

3.1 To Process and Fulfill Orders

We use your personal information to:

Process your payments securely through Stripe.
Ship your order to the provided address.
Send order confirmations, shipping updates, and tracking information.
Handle returns, refunds, or exchanges as outlined in our Refund and Return Policy.

3.2 To Provide Customer Support

We use your information to:

Respond to your inquiries, feedback, or complaints.
Provide personalized recommendations for teas, coffee beans, or coffee machines.
Assist with account management, order tracking, or technical issues.

3.3 To Improve Our Services

We analyze data to:

Understand customer preferences and improve our product offerings.
Enhance the functionality and user experience of thaiwin.shop.
Conduct market research and analyze trends to better serve you.

3.4 To Communicate with You

We may use your information to:

Send order confirmations, shipping updates, and delivery notifications.
Share promotional offers, newsletters, or product updates (if you’ve opted in).
Notify you about changes to our policies, website, or services.

3.5 To Ensure Security and Compliance

We use your information to:

Detect and prevent fraudulent activity or unauthorized access.
Comply with legal obligations, such as tax reporting or consumer protection laws.
Protect the security of our website and customer data.

We only use your information for purposes consistent with this Privacy Policy and will never use it in ways that compromise your trust.

4. How We Share Your Information

Thaiwin LLC is committed to protecting your privacy and only shares your information in limited circumstances, as outlined below:

4.1 With Service Providers

We work with trusted third-party service providers to operate our business and deliver our services. These providers may have access to your information to perform specific functions, such as:

Payment Processing: Stripe processes payments and refunds securely.
Shipping and Logistics: Carriers like USPS, FedEx, or DHL handle order delivery and provide tracking information.
Website Hosting and Analytics: Providers like Google Analytics help us analyze website performance and user behavior.
Customer Support: Tools for managing customer inquiries, such as email or live chat platforms.

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 For Legal Purposes

We may disclose your information if required by law, such as:

To comply with a court order, subpoena, or legal process.
To enforce our Terms and Conditions or other policies.
To protect the rights, property, or safety of Thaiwin LLC, our customers, or the public.

4.3 In Business Transactions

If Thaiwin LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such transfer and ensure that your information remains protected.

4.4 With Your Consent

We may share your information for other purposes if you provide explicit consent, such as participating in a promotion or sharing your review on our website or social media.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

At Thaiwin LLC, we take data security seriously and implement industry-standard measures to protect your information. These measures include:

Encryption: We use SSL (Secure Sockets Layer) encryption to secure data transmission between your device and our website.
Secure Payment Processing: Our payment partner, Stripe, is PCI-DSS compliant, ensuring that your payment information is handled securely.
Access Controls: Only authorized personnel have access to your personal information, and they are trained to handle it with care.
Regular Security Audits: We conduct regular audits of our systems to identify and address potential vulnerabilities.
Data Minimization: We only collect and store the information necessary to provide our services.

While we take every precaution to protect your information, no system is completely immune to security risks. If we become aware of a data breach, we will notify affected customers promptly and take appropriate action to mitigate the issue.

6. Your Privacy Rights

Thaiwin LLC respects your right to control your personal information. Depending on your location, you may have the following privacy rights:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal or contractual obligations.
Opt-Out: Opt out of marketing communications, such as newsletters or promotional emails.
Data Portability: Request a copy of your information in a structured, machine-readable format.

To exercise these rights, contact us at thangminh.27@gmail.com or through our website’s contact form. We will respond to your request within the timeframe required by applicable law (typically 30 days). Please provide your name, order number (if applicable), and details of your request to help us process it efficiently.

Opting Out of Marketing

If you no longer wish to receive marketing emails or newsletters, you can:

Click the “Unsubscribe” link at the bottom of any marketing email.
Contact us at thangminh.27@gmail.com to opt out.
Update your preferences in your account settings on thaiwin.shop.

Note that opting out of marketing communications does not affect transactional emails, such as order confirmations or shipping updates.

7. International Data Transfers

As a global company, Thaiwin LLC serves customers worldwide, which may involve transferring your information to countries outside your jurisdiction. For example:

If you’re an international customer, your information may be processed in the United States, where our servers and headquarters are located.
We may share your information with service providers (e.g., Stripe or shipping carriers) based in other countries.

We ensure that all international data transfers comply with applicable privacy laws, such as the General Data Protection Regulation (GDPR) for European customers. We use safeguards like Standard Contractual Clauses (SCCs) to protect your information during cross-border transfers.

8. Third-Party Services

Our website may include links to third-party websites or services, such as social media platforms or payment processors. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you interact with.

For example:

Stripe: Processes payments and follows its own privacy policy (available at stripe.com/privacy).
Google Analytics: Collects anonymized data about website usage (see Google’s privacy policy at policies.google.com/privacy).
Shipping Carriers: Handle delivery and may collect information for tracking purposes.

9. Cookies and Tracking Technologies

Thaiwin LLC uses cookies and similar technologies to enhance your experience on thaiwin.shop. Cookies are small data files stored on your device that help us:

Remember your preferences and login details.
Analyze website performance and user behavior.
Deliver personalized content and advertisements.
Track the effectiveness of our marketing campaigns.

Types of Cookies

We use the following types of cookies:

Essential Cookies: Necessary for the website to function, such as maintaining your session or processing payments.
Performance Cookies: Collect anonymized data about how users interact with our website, helping us improve performance.
Functional Cookies: Enable features like saving your cart or remembering your preferences.
Marketing Cookies: Used to deliver relevant ads and track campaign performance.

Managing Cookies

You can manage cookies through your browser settings or by using our website’s cookie consent tool (if available). Note that disabling cookies may affect the functionality of our website, such as preventing you from completing a purchase or accessing certain features.

For more information, please contact us at thangminh.27@gmail.com.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly. If you believe a child has provided us with information, please contact us at thangminh.27@gmail.com.

11. Changes to This Privacy Policy

Thaiwin LLC may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any changes will be posted on this page, and the updated policy will take effect immediately. We will notify you of significant changes via email or a notice on our website. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Phone: +84911666693 (Monday–Friday, 9:00 AM–5:00 PM EST)
Email: thangminh.27@gmail.com
Website: thaiwin.shop (use our contact form or live chat)
Mailing Address:

Thaiwin LLC
84 W Broadway Ste 200
Derry, NH, 03038
United States

Our team is committed to addressing your concerns promptly and ensuring that your privacy is protected.

Why Trust Thaiwin LLC with Your Information?

At Thaiwin LLC, we’re more than just a retailer of teas, coffee beans, and coffee machines—we’re a company built on trust, quality, and customer satisfaction. Our Privacy Policy reflects our commitment to:

Transparency: We clearly explain how we collect, use, and protect your information.
Security: We use industry-standard measures to safeguard your data.
Customer Focus: We respect your privacy rights and provide options to control your information.
Global Standards: We comply with applicable privacy laws to serve customers worldwide.

Thank you for choosing Thaiwin LLC. We look forward to protecting your privacy while delivering unforgettable tea and coffee experiences.