Asked Questions (FAQ)

Your Questions, Answered by Thaiwin LLC

At Thaiwin LLC, located at 84 W Broadway Ste 200, Derry, NH, 03038, we are passionate about delivering exceptional tea and coffee experiences to customers across the United States and around the world. Our website, thaiwin.shop, is your one-stop destination for premium teas, artisanal coffee beans, and state-of-the-art coffee machines. We understand that you may have questions about our products, ordering process, shipping, payments, or other aspects of shopping with us. That’s why we’ve created this comprehensive Frequently Asked Questions (FAQ) page to provide clear, detailed answers to help you shop with confidence.

Our mission is to make every interaction with Thaiwin LLC seamless, informative, and enjoyable. Whether you’re a tea enthusiast, a coffee aficionado, or someone looking to upgrade your brewing setup, this FAQ page is designed to address your needs and enhance your experience. If you don’t find the answer you’re looking for, our customer support team is always ready to assist you via phone at +84911666693, email at thangminh.27@gmail.com, or through our website’s contact form.

Table of Contents

  1. General Questions About Thaiwin LLC

  2. Product Questions

  3. Ordering and Payment

  4. Shipping and Delivery

  5. Returns and Refunds

  6. Account and Website Usage

  7. Customer Support

  8. International Orders

  9. Promotions and Discounts

  10. Sustainability and Ethical Practices

1. General Questions About Thaiwin LLC

What is Thaiwin LLC?

Thaiwin LLC is a premier retailer of high-quality teas, artisanal coffee beans, and innovative coffee-making equipment. Based in Derry, New Hampshire, we are dedicated to bringing the finest beverage products to customers across the United States and internationally. Our mission is to elevate your tea and coffee experience through exceptional quality, creative designs, and competitive pricing.

What types of products do you sell?

We offer a wide range of products, including:

  • Premium Teas: Black, green, herbal, and specialty blends sourced from renowned tea-growing regions.

  • Artisanal Coffee Beans: Single-origin and blended coffee beans, available in various roast profiles.

  • Coffee Machines and Equipment: Espresso machines, drip coffee makers, pour-over systems, grinders, and accessories designed for both novice and experienced baristas.

Visit thaiwin.shop to explore our full product catalog.

Where are you located?

Our headquarters is located at:

Thaiwin LLC
84 W Broadway Ste 200
Derry, NH, 03038
United States

We ship our products across the U.S. and internationally, making our premium teas and coffees accessible to customers worldwide.

What sets Thaiwin LLC apart from other retailers?

At Thaiwin LLC, we stand out through:

  • Uncompromising Quality: Our teas and coffee beans are sourced from trusted growers, and our equipment is designed for performance and durability.

  • Innovative Designs: Our coffee machines combine cutting-edge technology with user-friendly features.

  • Competitive Pricing: We offer premium products at affordable prices, ensuring exceptional value.

  • Global Reach: We serve customers across the U.S. and internationally with reliable shipping and dedicated support.

  • Customer-Centric Service: Our team is committed to providing personalized, responsive support to ensure your satisfaction.

How can I contact Thaiwin LLC?

You can reach us through:

  • Phone: +84911666693 (Monday–Friday, 9:00 AM–5:00 PM EST)

  • Email: thangminh.27@gmail.com

  • Website: Use the contact form or live chat feature on thaiwin.shop

  • Mail:

    Thaiwin LLC
84 W Broadway Ste 200
Derry, NH, 03038
United States

Our team is here to assist with any questions or concerns you may have.

2. Product Questions

Where do you source your teas and coffee beans?

We source our teas and coffee beans from the world’s most renowned growing regions, including:

  • Teas: Darjeeling, Fujian, Assam, and other prestigious estates known for their quality and heritage.

  • Coffee Beans: Ethiopia, Colombia, Brazil, and other regions celebrated for their distinct flavor profiles.

We partner with trusted suppliers who share our commitment to quality, sustainability, and ethical practices.

Are your products organic or fair trade?

Many of our teas and coffee beans are sourced from organic and fair trade-certified farms. Each product listing on thaiwin.shop includes specific details about certifications, such as organic or fair trade status. We are committed to supporting sustainable and ethical practices in the tea and coffee industry.

What types of teas do you offer?

Our tea collection includes:

  • Black Teas: Bold and robust, perfect for a morning boost or afternoon pick-me-up.

  • Green Teas: Light and refreshing, packed with antioxidants and delicate flavors.

  • Herbal Teas: Caffeine-free blends crafted from premium botanicals for relaxation and enjoyment.

  • Specialty Blends: Unique, artisanal blends exclusive to Thaiwin LLC.

What types of coffee beans do you offer?

Our coffee bean selection includes:

  • Single-Origin: Beans from specific regions, such as Ethiopian Yirgacheffe or Colombian Supremo, showcasing unique flavor profiles.

  • Blends: Expertly crafted combinations of beans for balanced, harmonious flavors.

  • Roast Profiles: Light, medium, and dark roasts to suit a variety of tastes.

Are your coffee machines suitable for beginners?

Yes! Our coffee machines are designed for both novice and experienced users. We offer:

  • Espresso Machines: Compact and user-friendly, perfect for crafting café-quality espresso at home.

  • Drip Coffee Makers: Simple to use with advanced features for consistent results.

  • Pour-Over Systems: Ideal for those who want precision and control in their brewing.

  • Accessories: Grinders, frothers, and other tools to enhance your brewing experience.

Each product includes detailed instructions, and our customer support team can provide brewing tips to help you get started.

How do I choose the right product for me?

Our website features detailed product descriptions, customer reviews, and brewing guides to help you make an informed decision. If you need personalized recommendations, contact our team at +84911666693 or thangminh.27@gmail.com, and we’ll help you find the perfect tea, coffee, or equipment for your preferences.

Are your products covered by a warranty?

Our coffee machines and equipment come with a manufacturer’s warranty, typically ranging from 1 to 2 years, depending on the product. Warranty details are included in the product listing and packaging. If you have questions about a specific product’s warranty, please contact us for assistance.

3. Ordering and Payment

How do I place an order?

To place an order:

  1. Visit thaiwin.shop and browse our product catalog.

  2. Add your desired items to your cart.

  3. Proceed to checkout and enter your shipping and payment information.

  4. Review your order and click “Place Order” to complete your purchase.

  5. You’ll receive an email confirmation with your order details.

What payment methods do you accept?

We accept payments through Stripe, a secure payment platform. Our supported payment methods include:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, and others.

  • Apple Pay: For fast, secure payments on Apple devices.

  • Google Pay: For convenient payments on Android devices or Chrome browsers.

For more details, visit our Payment Methods page.

Is it safe to pay on your website?

Yes, our payment process is secure. We use Stripe’s industry-standard encryption and comply with PCI-DSS standards to protect your financial information. Your payment details are not stored on our servers, ensuring maximum security.

Can I modify or cancel my order?

If you need to modify or cancel your order, contact us as soon as possible at +84911666693 or thangminh.27@gmail.com. We can accommodate changes before your order is processed for shipping, but once it has shipped, modifications may not be possible.

Why was my order canceled?

We may cancel an order due to:

  • Product unavailability.

  • Errors in pricing or product descriptions.

  • Suspected fraudulent activity. If your order is canceled, we’ll notify you promptly and issue a full refund to your original payment method.

4. Shipping and Delivery

Where do you ship?

We ship across the United States and internationally. For detailed information, visit our Shipping Policy page.

How much does shipping cost?

Shipping costs vary based on your location, order size, and shipping method. The exact cost will be displayed at checkout before you complete your purchase.

How long does shipping take?

Estimated delivery times are provided at checkout and in your order confirmation email. Delivery times vary depending on your location and shipping method:

  • U.S. Orders: Typically 3–7 business days.

  • International Orders: Typically 7–21 business days, depending on customs processing.

Delays may occur due to factors beyond our control, such as carrier issues or customs clearance.

Can I track my order?

Yes, once your order ships, you’ll receive a tracking number via email. You can also track your order through your account on thaiwin.shop if you’ve created one.

What if my order arrives damaged or is lost?

If your order arrives damaged or is lost in transit, contact us within 7 days of the estimated delivery date at +84911666693 or thangminh.27@gmail.com. Provide your order number and evidence of the issue (e.g., photos of damage), and we’ll work with you to provide a replacement or refund.

5. Returns and Refunds

What is your return policy?

We offer a 30-day return policy for eligible products. Returns must be:

  • Unused, unopened, and in their original packaging.

  • Initiated within 30 days of delivery.

  • Accompanied by proof of purchase (e.g., order number or confirmation email).

For full details, visit our Refund and Return Policy page.

How do I return a product?

To initiate a return:

  1. Contact us at +84911666693 or thangminh.27@gmail.com within 30 days of delivery.

  2. Provide your order number and reason for the return.

  3. Receive a Return Merchandise Authorization (RMA) number.

  4. Package the product securely and ship it to:

    Thaiwin LLC
    84 W Broadway Ste 200
    Derry, NH, 03038
    United States

  5. We’ll process your refund or replacement once the return is received and inspected.

Who pays for return shipping?

You are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product. In such cases, Thaiwin LLC will cover the cost of return shipping.

How long does it take to receive a refund?

Refunds are processed within 5–10 business days after we receive and inspect your return. Refunds are issued to the original payment method. The time it takes for the refund to appear in your account depends on your payment provider.

Can I exchange a product?

Exchanges are subject to product availability. Contact our customer support team to discuss exchange options for eligible products.

6. Account and Website Usage

Do I need an account to shop?

No, you can shop as a guest on thaiwin.shop. However, creating an account allows you to:

  • Save your shipping and payment information for faster checkout.

  • Track your orders and view your purchase history.

  • Receive exclusive offers and updates.

How do I create an account?

Visit thaiwin.shop and click “Sign Up” or “Create Account.” Provide your name, email address, and a secure password to get started.

What if I forget my password?

If you forget your password, click “Forgot Password” on the login page and follow the prompts to reset it. You’ll receive an email with instructions to create a new password.

Is your website secure?

Yes, our website uses SSL encryption to protect your personal and payment information. We comply with industry standards to ensure a secure browsing and shopping experience.

7. Customer Support

How can I contact customer support?

You can reach our customer support team via:

  • Phone: +84911666693 (Monday–Friday, 9:00 AM–5:00 PM EST)

  • Email: thangminh.27@gmail.com

  • Website: Use the contact form or live chat on thaiwin.shop

What are your customer support hours?

Our team is available Monday through Friday, 9:00 AM to 5:00 PM EST. For email inquiries, we typically respond within 24–48 hours.

Can you help with brewing tips?

Absolutely! Our team can provide guidance on brewing techniques, water temperature, steeping times, and more. Contact us for personalized recommendations to enhance your tea or coffee experience.

8. International Orders

Do you ship internationally?

Yes, we ship to many countries worldwide. Visit our Shipping Policy page for details on international shipping rates and delivery times.

Are there additional costs for international orders?

International orders may incur customs duties, import taxes, or other fees imposed by your country. These costs are not included in the product price or shipping fees and are your responsibility.

Can I pay in my local currency?

Our prices are listed in U.S. dollars (USD), but Stripe supports payments in multiple currencies. The currency will be displayed at checkout based on your location.

9. Promotions and Discounts

Do you offer discounts or promotions?

Yes, we occasionally offer promotions, discounts, or special offers. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

Can I use multiple discounts on one order?

Typically, only one discount code can be applied per order. Check the terms of the promotion for specific details.

Do you offer a loyalty program?

We are exploring options for a loyalty program. Stay tuned for updates by subscribing to our newsletter or following us on social media.

10. Sustainability and Ethical Practices

Are your products sustainably sourced?

We are committed to sustainability and work with suppliers who prioritize eco-friendly and ethical practices. Many of our teas and coffee beans are sourced from organic and fair trade-certified farms.

What is your packaging like?

Our packaging is designed to be recyclable and biodegradable whenever possible, reducing our environmental impact. We continually seek ways to improve our sustainability practices.

How do you support ethical practices?

We partner with suppliers who adhere to fair trade principles, ensuring that farmers and workers are treated fairly. We also support community initiatives in tea and coffee-growing regions.

Still Have Questions?

If you didn’t find the answer you’re looking for, our customer support team is here to help. Contact us at:

  • Phone: +84911666693 (Monday–Friday, 9:00 AM–5:00 PM EST)

  • Email: thangminh.27@gmail.com

  • Website: thaiwin.shop (use our contact form or live chat)

Thank you for choosing Thaiwin LLC. We’re excited to help you create unforgettable tea and coffee moments!