Refund and Return Policy

Our Commitment to Your Satisfaction at Thaiwin LLC

At Thaiwin LLC, located at 84 W Broadway Ste 200, Derry, NH, 03038, we are dedicated to providing you with an exceptional shopping experience, from the moment you browse our premium teas, artisanal coffee beans, and state-of-the-art coffee machines on our website (thaiwin.shop) to the delivery of your order. Our mission is to deliver unparalleled quality and satisfaction to tea and coffee enthusiasts across the United States and around the world. We understand that sometimes a product may not meet your expectations, or circumstances may require a return or refund. That’s why we’ve developed a comprehensive, customer-friendly Refund and Return Policy to ensure that you can shop with confidence, knowing that we stand behind every product we sell.

Our Refund and Return Policy is designed to be transparent, fair, and easy to navigate. Whether you’ve purchased a bag of our signature Ethiopian Yirgacheffe coffee, a soothing Darjeeling tea blend, or one of our innovative coffee machines, we’re committed to making the return and refund process as seamless as possible. By partnering with Stripe, a globally trusted payment platform, we ensure that any refunds are processed quickly and securely. This policy outlines the steps to initiate a return, the conditions for eligibility, and the process for receiving a refund, all while maintaining our commitment to exceptional customer service.

Why Our Refund and Return Policy Matters

At Thaiwin LLC, we believe that a great customer experience extends beyond the purchase itself. Our Refund and Return Policy is a reflection of our dedication to your satisfaction and trust. Here’s why our policy stands out:

  • Customer-Centric Approach: We prioritize your needs, offering a clear and straightforward process for returns and refunds to ensure your peace of mind.

  • Transparency: Our policy is detailed and easy to understand, so you know exactly what to expect when requesting a return or refund.

  • Fast and Secure Refunds: Through our partnership with Stripe, we process refunds quickly and securely, ensuring that your money is returned to you without unnecessary delays.

  • Global Accessibility: Whether you’re in the United States or shopping internationally, our policy is designed to accommodate customers worldwide, making returns and refunds accessible no matter where you are.

  • Commitment to Quality: While we strive to deliver flawless products, we understand that issues can arise. Our policy ensures that any concerns are addressed promptly and fairly.

By offering a robust Refund and Return Policy, we aim to build lasting relationships with our customers, ensuring that you feel confident and supported when shopping with Thaiwin LLC.

Eligibility for Returns and Refunds

To provide a fair and consistent process, Thaiwin LLC has established clear guidelines for returns and refunds. Below, we outline the conditions under which you may return a product and request a refund.

General Conditions for Returns

We accept returns for eligible products under the following conditions:

  • Timeframe: Returns must be initiated within 30 days of receiving your order. This gives you ample time to evaluate your purchase and ensure it meets your expectations.

  • Product Condition: Products must be returned in their original condition, unused, unopened, and in their original packaging. For items such as tea and coffee beans, the packaging must remain sealed to ensure product integrity. Coffee machines and equipment must be unused and include all original components, manuals, and accessories.

  • Proof of Purchase: To process a return, you must provide proof of purchase, such as your order confirmation email or order number. This helps us verify your purchase and ensure a smooth return process.

  • Non-Damaged Products: Products that are damaged due to misuse, improper handling, or accidents are not eligible for return. However, if a product arrives damaged or defective, please see the section on “Damaged or Defective Products” below.

Eligible Products

Most products purchased from thaiwin.shop are eligible for return, including:

  • Teas: Our premium black, green, herbal, and specialty tea blends.

  • Coffee Beans: Our single-origin and blended coffee beans.

  • Coffee Machines and Equipment: Our espresso machines, drip coffee makers, pour-over systems, grinders, and accessories.

Non-Returnable Products

Certain products are not eligible for return due to hygiene, safety, or customization reasons. These include:

  • Opened or Used Tea and Coffee Products: For health and safety reasons, we cannot accept returns of tea or coffee beans that have been opened or used.

  • Customized or Personalized Items: Any products that have been customized or tailored specifically for you are non-returnable.

  • Gift Cards: Digital or physical gift cards are non-returnable and non-refundedable.

If you’re unsure whether your product is eligible for return, please contact our customer support team at +84911666693 or thangminh.27@gmail.com for clarification.

Damaged or Defective Products

At Thaiwin LLC, we take pride in the quality of our products. However, in the rare event that you receive a damaged, defective, or incorrect item, we’ll make it right. Please follow these steps:

  • Contact Us Immediately: Notify us within 7 days of receiving your order if the product is damaged, defective, or incorrect. You can reach us by phone (+84911666693), email (thangminh.27@gmail.com), or through our website’s contact form.

  • Provide Evidence: To process your request, we may ask for photos or other evidence of the damage or defect. This helps us assess the issue and provide a solution quickly.

  • Replacement or Refund: Depending on the situation, we may offer a replacement product, a repair (for equipment), or a full refund. If a replacement is not available, we will issue a refund to your original payment method.

We strive to resolve issues with damaged or defective products as quickly as possible, ensuring that you’re completely satisfied with your purchase.

How to Initiate a Return

Returning a product to Thaiwin LLC is a straightforward process designed to minimize hassle and ensure your satisfaction. Follow these steps to initiate a return:

  1. Contact Customer Support: Reach out to our team within 30 days of receiving your order to request a return. You can contact us by:

    • Phone: +84911666693 (Monday–Friday, 9:00 AM–5:00 PM EST)

    • Email: thangminh.27@gmail.com

    • Website: Use the contact form on thaiwin.shop. Provide your order number, the product(s) you wish to return, and the reason for the return.

  2. Receive a Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) number if your return is approved. This number must be included with your return shipment to ensure proper processing.

  3. Package Your Return: Securely pack the product in its original packaging, including all components, manuals, and accessories. Include a copy of your order confirmation or a note with your RMA number, name, and contact information.

  4. Ship the Return: Send the package to the following address:

    Thaiwin LLC
    84 W Broadway Ste 200
    Derry, NH, 03038
    United States

    We recommend using a trackable shipping method and retaining your tracking information for reference. Thaiwin LLC is not responsible for return shipments that are lost or damaged in transit.

  5. Confirmation of Receipt: Once we receive and inspect your return, we’ll notify you via email to confirm that it meets our return criteria. If approved, we’ll process your refund or replacement as outlined below.

Refund Process

At Thaiwin LLC, we strive to make the refund process as quick and seamless as possible. Here’s what you can expect when requesting a refund:

  • Refund Eligibility: Refunds are issued for eligible returns that meet the conditions outlined above (e.g., returned within 30 days, in original condition, with proof of purchase).

  • Refund Method: Refunds are issued to the original payment method used for the purchase (e.g., credit/debit card, Apple Pay, Google Pay). If the original payment method is unavailable, we may issue a refund via an alternative method, such as a bank transfer or store credit, at our discretion.

  • Processing Time: Once your return is received and inspected, we’ll process your refund within 5–10 business days. The exact time may vary depending on your payment provider (e.g., bank or credit card issuer).

  • Shipping Costs: Original shipping costs are non-refundedable unless the return is due to a damaged, defective, or incorrect product. For customer-initiated returns (e.g., change of mind), you are responsible for the cost of return shipping.

  • Notification: You’ll receive an email confirmation once your refund has been processed, including details about the amount and expected delivery to your account.

Our partnership with Stripe ensures that refunds are processed securely and efficiently, minimizing delays and ensuring that your funds are returned promptly.

Exceptions and Special Cases

While our Refund and Return Policy covers most situations, there are certain exceptions and special cases to be aware of:

  • International Returns: For customers outside the United States, the return process follows the same steps as outlined above. However, you are responsible for return shipping costs and any applicable customs or import duties. We recommend contacting our customer support team for guidance on international returns to ensure a smooth process.

  • Bulk or Wholesale Orders: If you’ve purchased products in bulk or through our wholesale program, please contact us directly to discuss return and refund options, as these orders may be subject to different terms.

  • Promotional or Discounted Items: Products purchased during a sale or with a promotional discount are eligible for return under the same conditions as regular-priced items. However, the refund amount will reflect the discounted price paid.

  • Gift Purchases: If you received a Thaiwin LLC product as a gift, you may be eligible for a refund or exchange, provided the return meets our eligibility criteria. Please contact our team with the original order number to initiate the process.

If you have questions about a specific situation, our customer support team is here to provide personalized assistance. Reach out to us at +84911666693 or thangminh.27@gmail.com for help.

Our Commitment to Quality

At Thaiwin LLC, we take pride in the quality of our teas, coffee beans, and coffee machines. Each product is carefully sourced, tested, and packaged to ensure that it meets our rigorous standards. However, we understand that issues can occasionally arise, and we’re committed to addressing them promptly and fairly.

  • Quality Assurance: Every product undergoes thorough quality checks before it leaves our facility. Our teas and coffee beans are sourced from trusted growers, and our coffee machines are tested for performance and durability.

  • Customer Feedback: We value your feedback and use it to continually improve our products and processes. If you have concerns about a product, please let us know so we can address them and ensure your satisfaction.

  • Continuous Improvement: Our Refund and Return Policy is designed to evolve based on customer needs and industry best practices. We’re always looking for ways to enhance your experience with Thaiwin LLC.

Frequently Asked Questions About Returns and Refunds

To help you better understand our Refund and Return Policy, we’ve compiled answers to some common questions:

  • How long do I have to return a product?
    You have 30 days from the date you receive your order to initiate a return.

  • Who pays for return shipping?
    For customer-initiated returns (e.g., change of mind), you are responsible for return shipping costs. If the return is due to a damaged, defective, or incorrect product, Thaiwin LLC will cover the cost of return shipping.

  • How long does it take to receive a refund?
    Refunds are typically processed within 5–10 business days after we receive and inspect your return. The time it takes for the refund to appear in your account may vary depending on your payment provider.

  • Can I exchange a product instead of returning it?
    If you’d like to exchange a product, please contact our customer support team to discuss available options. Exchanges are subject to product availability and eligibility criteria.

  • What if I receive a damaged or defective product?
    If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery. We’ll work with you to provide a replacement, repair, or refund as appropriate.

For additional questions, please visit our FAQ page or contact our customer support team.

Contact Us for Assistance

If you have any questions about our Refund and Return Policy or need help with a return or refund, our customer support team is here to assist you. We’re committed to making the process as smooth and stress-free as possible. You can reach us at:

  • Phone: +84911666693 (Monday–Friday, 9:00 AM–5:00 PM EST)

  • Email: thangminh.27@gmail.com

  • Website: thaiwin.shop (use our contact form or live chat for real-time support)

  • Mailing Address:
    Thaiwin LLC
    84 W Broadway Ste 200
    Derry, NH, 03038
    United States

When contacting us, please provide your order number and a brief description of your request to help us assist you more efficiently. Our team is dedicated to resolving your concerns and ensuring that you’re completely satisfied with your Thaiwin LLC experience.

Why Shop with Thaiwin LLC?

At Thaiwin LLC, we’re more than just a retailer of tea, coffee, and coffee-making equipment—we’re a brand built on passion, quality, and customer satisfaction. Our Refund and Return Policy is just one part of our commitment to providing you with a shopping experience you can trust. Here’s why customers around the world choose Thaiwin LLC:

  • Premium Products: Our teas, coffee beans, and coffee machines are crafted with care, offering unmatched quality and flavor.

  • Competitive Pricing: We provide premium products at affordable prices, ensuring exceptional value for every purchase.

  • Global Reach: With shipping available across the U.S. and internationally, we make it easy for customers worldwide to enjoy our products.

  • Customer-First Philosophy: From secure payments to a customer-friendly return policy, we’re here to make your experience unforgettable.

Whether you’re a tea enthusiast, a coffee aficionado, or someone looking to elevate their brewing setup, Thaiwin LLC is your trusted partner for quality and satisfaction.

Start Shopping Today

Ready to explore our collection of premium teas, coffee beans, and coffee machines? Visit thaiwin.shop to browse our products and shop with confidence, knowing that our Refund and Return Policy has you covered. If you have any questions or need assistance, our team is just a phone call, email, or click away.

Thank you for choosing Thaiwin LLC. We look forward to helping you create unforgettable tea and coffee moments with the peace of mind that comes with our trusted policies.