Contact us

Get in Touch with Thaiwin LLC

At Thaiwin LLC, we believe that exceptional customer service is the cornerstone of a great business. Whether you have a question about our premium teas, artisanal coffee beans, or state-of-the-art coffee machines, our dedicated team is here to assist you every step of the way. Based in Derry, New Hampshire, at 84 W Broadway Ste 200, Derry, NH, 03038, we are proud to serve tea and coffee enthusiasts across the United States and around the world. Our mission is to make every interaction with Thaiwin LLC as seamless and satisfying as the beverages we offer.

We understand that choosing the perfect tea, coffee, or brewing equipment is a personal journey, and we’re committed to providing the support you need to make informed decisions. From product inquiries to order assistance, shipping questions to brewing tips, our team is ready to help you with professionalism, warmth, and expertise. We invite you to reach out to us through any of our convenient contact methods, and we promise to respond promptly and thoughtfully.

Why Contact Thaiwin LLC?

At Thaiwin LLC, we’re more than just a retailer of tea, coffee, and coffee-making equipment—we’re a community of passionate individuals dedicated to sharing the joy of exceptional beverages. Our commitment to customer satisfaction sets us apart, and we strive to make every interaction with our brand a positive one. Here’s why reaching out to us is always a great idea:

  • Personalized Support: Whether you’re a first-time customer or a loyal patron, we treat every inquiry with the care and attention it deserves. Our team is trained to provide tailored recommendations and solutions to meet your unique needs.

  • Expert Knowledge: With years of experience in the tea and coffee industry, our team is well-equipped to answer questions about our products, brewing techniques, and more. Whether you’re curious about the flavor profile of our Ethiopian Yirgacheffe coffee or need help choosing the right espresso machine, we’ve got you covered.

  • Global Reach, Local Care: While we distribute our products across the U.S. and internationally, we maintain a personal touch in all our interactions. No matter where you are, we’re here to provide the same level of care and attention as we would to a neighbor in Derry, New Hampshire.

  • Commitment to Excellence: At Thaiwin LLC, we hold ourselves to the highest standards of quality, not only in our products but also in our customer service. Your satisfaction is our top priority, and we’re here to ensure that every experience with our brand exceeds your expectations.

How to Reach Us

We’ve made it easy for you to get in touch with us, no matter your preferred method of communication. Whether you want to speak with us directly, send an email, or connect through our website, we’re here to assist you. Below are the ways you can contact Thaiwin LLC:

By Phone

Our customer service team is available to take your calls and provide immediate assistance. Whether you have a question about a product, need help with an order, or simply want to share your feedback, we’re just a phone call away.

  • Phone Number: +84911666693

  • Hours of Operation: Monday through Friday, 9:00 AM to 5:00 PM (EST)

  • Note: If you’re calling from outside the United States, please be mindful of time zone differences. We’re happy to assist international customers and will do our best to accommodate your schedule.

When you call, you’ll be greeted by a friendly member of our team who is ready to listen and provide solutions. Whether it’s troubleshooting a coffee machine, tracking an order, or recommending the perfect tea blend, we’re here to make your experience with Thaiwin LLC exceptional.

By Email

For those who prefer written communication, our email support is a convenient and reliable way to get in touch. We respond to all emails promptly, typically within 24-48 hours, ensuring that your questions or concerns are addressed as quickly as possible.

  • Email Address: thangminh.27@gmail.com

  • What to Include: To help us assist you more efficiently, please include your name, order number (if applicable), and a detailed description of your inquiry. Whether it’s a product question, feedback, or a request for assistance, we’re here to help.

Our email support team is trained to provide detailed, thoughtful responses to ensure that your needs are met. Whether you’re inquiring about our shipping policies, seeking brewing advice, or requesting information about our products, we’ll provide clear and accurate answers to keep you informed.

Through Our Website

Our website, thaiwin.shop, is designed to be a comprehensive resource for all things tea and coffee. In addition to browsing our extensive product catalog, you can use our online contact form to reach out to us directly.

  • Contact Form: Visit the “Contact Us” page on our website and fill out the form with your name, email address, and message. This is a great option for general inquiries, feedback, or specific requests.

  • Live Chat: For real-time assistance, check our website for live chat availability. Our live chat feature allows you to connect with a customer service representative instantly, making it easy to get answers on the spot.

Our website is designed to be user-friendly and intuitive, ensuring that you can find the information you need quickly and easily. If you can’t find what you’re looking for, our contact form and live chat options are there to provide additional support.

By Mail

For those who prefer traditional communication, you can reach us by mail at our headquarters in Derry, New Hampshire. While mail may take longer to process, we’re happy to receive your letters and will respond as quickly as possible.

  • Mailing Address:
    Thaiwin LLC
    84 W Broadway Ste 200
    Derry, NH, 03038
    United States

Please include your contact information and a detailed description of your inquiry so we can respond effectively. Whether you’re sending feedback, a request, or a suggestion, we value your input and look forward to hearing from you.

What Can We Help You With?

At Thaiwin LLC, we’re here to assist with a wide range of inquiries and needs. Here are just a few examples of how we can help:

Product Inquiries

Curious about our products? Whether you’re wondering about the flavor profile of our Darjeeling tea, the roast level of our Colombian coffee beans, or the features of our espresso machines, our team is ready to provide detailed information to help you make the right choice. We can also offer recommendations based on your preferences, ensuring that you find the perfect product for your taste and lifestyle.

Order Assistance

Need help with an order? Whether you’re tracking a shipment, modifying an existing order, or resolving an issue, our customer service team is here to make the process smooth and stress-free. Simply provide your order number, and we’ll take care of the rest.

Brewing Tips and Techniques

Want to elevate your tea or coffee game? Our experts are happy to share tips and techniques for brewing the perfect cup. From water temperature to steeping time, grind size to extraction methods, we’ll provide the guidance you need to get the most out of our products.

Feedback and Suggestions

Your feedback is invaluable to us. Whether you have a suggestion for a new product, an idea for improving our services, or a story about your experience with Thaiwin LLC, we’d love to hear from you. Your input helps us grow and improve, ensuring that we continue to meet the needs of our customers.

Wholesale and Business Inquiries

Interested in carrying Thaiwin LLC products in your store or café? We offer wholesale opportunities for businesses looking to share our premium teas, coffee beans, and equipment with their customers. Contact us to learn more about our wholesale program and how we can partner with you.

International Support

As a global brand, we’re proud to serve customers around the world. If you’re located outside the United States, our team can provide information about international shipping, customs, and product availability to ensure a seamless experience.

No matter what you need, Thaiwin LLC is here to provide the support and expertise you deserve. Don’t hesitate to reach out—we’re excited to connect with you!

Our Commitment to You

At Thaiwin LLC, we’re committed to providing an exceptional customer experience from start to finish. Here’s what you can expect when you contact us:

  • Prompt Responses: We understand that your time is valuable. Whether you reach out by phone, email, or through our website, we strive to respond as quickly as possible, typically within 24-48 hours for email inquiries.

  • Professional and Friendly Service: Our team is trained to handle every inquiry with professionalism, warmth, and respect. We’re here to make your experience with Thaiwin LLC enjoyable and stress-free.

  • Transparency and Honesty: We believe in clear, honest communication. Whether we’re answering a question, resolving an issue, or providing product information, you can trust us to be upfront and transparent.

  • Solutions-Oriented Approach: Our goal is to find solutions that work for you. Whether it’s troubleshooting a problem, providing a refund, or offering personalized recommendations, we’re dedicated to ensuring your satisfaction.

Our Story: Connecting Through Tea and Coffee

Thaiwin LLC was founded with a simple yet powerful vision: to bring the world’s finest teas and coffees to people everywhere. From our headquarters in Derry, New Hampshire, we’ve grown into a global brand, serving customers across the United States and beyond. Our passion for tea and coffee drives everything we do, from sourcing the best ingredients to designing innovative brewing equipment.

But our story isn’t just about products—it’s about people. We believe that tea and coffee have the power to bring people together, whether it’s over a morning cup of coffee with colleagues, an afternoon tea with friends, or a quiet moment of reflection with a favorite blend. When you contact Thaiwin LLC, you’re not just reaching out to a company—you’re connecting with a team of people who share your love for great beverages and memorable moments.

Visit Us Online

The best way to explore our products and learn more about Thaiwin LLC is by visiting our website at thaiwin.shop. Our website is your gateway to our full range of teas, coffee beans, and coffee machines, complete with detailed descriptions, customer reviews, and brewing guides. You’ll also find helpful resources, including our blog, where we share tips, recipes, and stories about the world of tea and coffee.

While you’re there, be sure to check out our contact form and live chat options for quick and convenient support. You can also sign up for our newsletter to stay updated on new products, promotions, and exclusive offers.

Follow Us on Social Media

Stay connected with Thaiwin LLC by following us on social media. Our social media channels are a great way to stay in the loop about new product launches, brewing tips, and special promotions. Plus, you’ll get a behind-the-scenes look at our company and the people who make it special.

  • Facebook

  • Instagram

  • Twitter

We love hearing from our community, so don’t hesitate to tag us in your posts or send us a message. Your stories and photos inspire us to keep doing what we love.

Our Promise to You

At Thaiwin LLC, we’re more than just a business—we’re a partner in your tea and coffee journey. When you contact us, you’re not just reaching out to a company; you’re connecting with a team that’s passionate about quality, innovation, and customer satisfaction. We’re here to answer your questions, solve your problems, and help you discover the perfect products to elevate your beverage experience.

Thank you for choosing Thaiwin LLC. We look forward to hearing from you and helping you create unforgettable tea and coffee moments. Reach out today, and let’s start the conversation!